How long does delivery take?
Orders are typically processed within 1–3 business days. Once dispatched, delivery generally takes 2–7 business days, depending on your location within South Africa.
Do you deliver nationwide?
Yes. We deliver throughout South Africa using trusted courier partners.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your delivery.
What payment methods do you accept?
We accept secure online payments through our trusted payment partners. Available payment options will be displayed during checkout.
Is my payment secure?
Yes. All payments are processed using encrypted, industry-standard payment technology. Your payment information is handled securely and is never stored on our website.
Can I return an item?
Yes. Eligible items may be returned within 14 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Please refer to our Returns Policy for full details.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery by emailing crestedstoreza@gmail.com. We'll work with you to resolve the issue as quickly as possible.
Can I cancel or change my order?
If your order has not yet been processed for dispatch, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Do your products come with a warranty?
Where applicable, products are covered by the manufacturer's warranty. If you experience an issue with a product, please contact our support team for assistance.
How can I contact CrestedZA?
You can reach us using the details below:
Email: crestedstoreza@gmail.com
Phone: +27 67 074 7938
We aim to respond to all enquiries within 1–2 business days.
Where is CrestedZA based?
CrestedZA is a South African online retailer operated by Mkhandi Wensimbi (Pty) Ltd, based in Durban, KwaZulu-Natal.
Will the product look exactly like the photos?
We strive to ensure our product photography accurately represents every item. However, slight variations in colour may occur due to differences in screen settings, lighting conditions, and natural material characteristics.
Are your products in stock?
Product availability is displayed on our website. In the rare event that an item becomes unavailable after an order has been placed, we'll contact you promptly to arrange a suitable replacement, store credit, or a full refund.
Do you offer customer support after purchase?
Yes. Our customer support team is available to assist with product enquiries, order updates, returns, and after-sales support to ensure you have the best possible shopping experience.